At our Salon, we thrive on providing each and every client who walks through the doors the best possible service we can offer. That’s why we have some basic policies in place to ensure everyone enjoys their Samantha's Hair Studio experience. They’re not rules, they’re just some general things to keep in mind to make sure your experience with us goes as smoothly as possible.
We respectfully ask for a 24 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that appointment time. This is an inconvenience to your service provider and also means our other clients miss the chance to receive services they need. For this reason, you will be charged 100% of the service fee if you cancel after the 24 hour notice. If you do not attend your appointment and you do not call to cancel, you will be charged 100% of the booked service(s). We do require a credit card on file to book appointments so that appropriate fees may be charged if a late cancellation/no show occurs.
We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever or a known infection within 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advance notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis. We do keep a record of ALL cancellations.
We request that you arrive 5-10 minutes prior to your appointment. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client. We cannot exceed that reserved time without making the next client wait. For this reason, arriving after your appointment time may result in loss of time from your service so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. We do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.
Thank you for your understanding
~Samantha’s Hair Studio~